ABSTRACT
Using bibliometric analysis, this research provides a comprehensive, systematic, and visual overview of 441 studies related to smart tourism, which were published between 2010 and 2021, thus considering the state of research and trends in this research field from the beginning of smart tourism research to the entry of the fifth-generation mobile communication technology era and the explosion of COVID-19. It also offers insights into its future research agenda and advancing the development of smart tourism. This paper can provide intuitive and valuable information to promote theoretical and practical research on smart tourism. (PsycInfo Database Record (c) 2023 APA, all rights reserved)
ABSTRACT
The spread of COVID-19 and large-scale travel restrictions has caused serious damage to the global tourism industry. Tourists pay additional attention to public health services and their health during travel, but studies on tourism public health service quality (TPHSQ) are limited. Therefore, this study aims to define TPHSQ and revise and validate its scale. The result of exploratory factor analysis (EFA) indicates that TPHSQ includes two dimensions "overall environmental image" and "public health facilities and management." And based on 456 valid samples, the relationship among TPHSQ, tourists' trust, satisfaction, and loyalty was validated using the multiple linear regression models. Results revealed the importance of the TPHSQ in improving tourists' satisfaction and recovering their trust and loyalty. These results provided several implications for research, practice, and society that can benefit diverse stakeholders, which could accelerate the recovery of the tourism industry.